Gloo Insights has a direct connection to Facebook using the Facebook API. This allows you to export an Audience you've created in Gloo Insights to Facebook for Audience activation. Once exported, your Gloo Insights Audiences can be activated just like any other Audience in Facebook for targeting.
In order to activate a Gloo Insights Audience on Facebook, you must:
- Create and save an Audience in Gloo Insights using Audience Builder or Maps
- Have Administrator Access in Gloo Insights (contact your Gloo CSM if you need help)
- Establish a Business Manager account with access to Ads Manager on Facebook (you will need your Facebook login and password)
- Establish a connection between Gloo Insights and Facebook in Activation Platforms
- Follow the Steps to Access Activation Platform Configuration
- Click the Connect Activation Platform button on the right
- Select the Organization that you want to activate an audience from, and select the activation platform to establish the connection to
- Click the green Connect Activation Platform button
- You'll be prompted to sign in to Facebook with gloo_insights_marketing
- Type in credentials that have permissions to the Facebook Page you want to send Audiences to, then click the Log In button
- You'll be prompted to allow permissions to Manage your ads, Access your Facebook ads and related stats and Access your Page and App insights
- Leave all three permissions enabled, and click the OK button
- You'll be returned to Insights with a new field called "Select Facebook Ad Account"
- Select which Facebook Page you want Audiences to be exported to
- Click the link click here to accept the Facebook Custom Audience Terms for Gloo and accept the terms, then close that browser tab
- Click the green Connect Activation Platform button to complete the connection
- When completed, you will see the following:
- Please note the Connection Expiration Date—you will have to reconnect to Facebook when this connection expires
- If you receive an error please contact us
The next step after connecting your Facebook Add Account is to Activate an Audience.